What is the return policy for the product?

1, Policy Overview
Our product return policy aims to provide consumers with a simple, fast, and fair return channel, ensuring that customers can receive timely and effective processing when returning goods due to quality issues, size discrepancies, personal preference changes, and other reasons. This policy applies to all products we sell, unless otherwise specified.
2, Return conditions
Good condition of the product: The returned product must be kept intact in its original packaging, accessories, and gifts (if any), and have not been used or opened (except for special products, such as electronic products, the original packaging must be kept sealed).
Time limit: In general, customers have the right to apply for a return within XX days from the date of receiving the product (the specific number of days may vary depending on the type of product and promotional activities).
Complete vouchers: Customers need to provide valid purchase vouchers, such as order numbers, invoices, etc., to prove that the goods were purchased from our platform.
Non quality issue returns: For non quality issue returns, some products may need to deduct a certain return fee or not be returned or exchanged. Please refer to the instructions on the product page for details.
3, Return process
Submit application: Customers can submit a return request through our official website, customer service hotline, or app, fill in relevant information, and upload necessary vouchers.
Review confirmation: Our customer service team will conduct a review as soon as possible after receiving the application to confirm whether the return conditions are met, and communicate with the customer about the follow-up processing plan.
Return and shipping: After approval, we will provide customers with a return address and precautions. Customers need to return the goods as required and keep the return logistics information.
Product inspection: After receiving the returned goods, we will conduct strict inspections to ensure that the goods meet the return conditions.
Refund processing: After passing the inspection, we will process the refund according to the refund method selected by the customer (such as original return, store balance, etc.) and complete the refund process as soon as possible.
4, Customer care
In the process of returning goods, we always put customers first and pay attention to communication and care with them. Our customer service team will maintain a patient and friendly attitude, carefully listen to customer demands and dissatisfaction, and explain in detail the return policy and handling process. We will provide timely and accurate answers to customer inquiries and confusion. At the same time, we will actively express care and gratitude to customers, inquire about their satisfaction with the handling results, and collect feedback so that we can continuously improve our service.
5, Special commodity handling
For some special products (such as customized products, consumables, food, etc.), our return policy may vary. For specific return conditions and procedures, please refer to the detailed instructions on the product page or consult our customer service team.
6, Continuous optimization and improvement
We are well aware that return policies are not static, and as the market environment and customer needs change, we need to continuously optimize and improve them. Therefore, we will regularly collect and analyze return data, identify problem areas and areas for improvement. At the same time, we will actively listen to customer feedback, understand their needs and expectations, so that we can better meet their shopping experience. In addition, we will also pay attention to industry trends and technological developments, introduce new technologies to improve return processing efficiency and customer experience.